Frequently Asked Questions
Product Questions
Who are the experts who designed your products?
Our products are designed by parents, educators, and child development experts to ensure they are practical and safe and encourage creativity.
Are TWO CUBS products safe for my kids?
Yes, all TWO CUBS products are made from non-toxic, BPA-free, and phthalate-free materials, ensuring they are safe for children.
What are Crafty Curls?
Crafty Curls are wax-coated yarn sticks that can be bent, twisted, and shaped into endless creative forms. They provide hours of mess-free fun and encourage fine motor skill development.
What ages are the Crafty Curls designed for?
Crafty Curls are suitable for children aged 3 and up.
Are Crafty Curls reusable?
Yes, Crafty Curls are designed to be used multiple times. Simply reshape and store them for future play.
Do you make the wax-coated sticks yourselves?
Our Crafty Curls are currently manufactured overseas, but we are working to bring production to Australia in the near future.
How are your wax sticks different from those on Amazon or Temu?
Crafty Curls are made from premium organic yarn and food-grade wax, ensuring superior quality and safety compared to other options. We focus on eco-friendly, reusable products designed for long-term creative play.
How do I store the Crafty Curls?
Store Crafty Curls in their included Tyvek® pencil case or any dry, cool area to keep them in top shape.
How do I store the Tyvek backpacks, wet bags, and pencil cases?
Keep these items in a cool, dry place when not in use to ensure their longevity.
How do I clean my Tyvek backpacks, wet bags, and pencil cases?
Gently wipe them clean with a damp cloth. Avoid machine washing, drying, or bleaching to preserve their quality.
Ordering and Shipping
I did not receive an order confirmation, what should I do?
If you haven’t received an order confirmation, please check your spam or junk folder. If it's still missing, contact us at hello@twocubs.com.au.
How do I check my order status?
You can track your order through the link provided in your shipping confirmation email. If you need further assistance, feel free to reach out to us.
My tracking number does not work, can you please help me?
If your tracking number isn’t working, it might take 24-48 hours to update. If the issue persists, contact us for help.
How do I apply a discount code or coupon?
At checkout, enter your discount code in the designated field before finalising your purchase.
When will my order ship? Can I change my delivery schedule?
Orders are typically processed and shipped within 1-2 business days. If you need to adjust the shipping schedule, contact us as soon as possible, and we’ll do our best to accommodate your request.
When will my order arrive?
Delivery times vary based on location. You’ll receive tracking information via email once your order ships to estimate the arrival date.
How much is shipping?
Standard shipping within Australia is $10, and express shipping is $15. Orders over $99 qualify for free standard shipping in Australia.
Where do you ship from?
All orders are shipped from our Sydney warehouse.
What payment methods do you offer?
We accept Visa, Mastercard, Apple Pay, Google Pay, Shop, PayPal, and After Pay.
Is my credit card information secure?
Yes, your payment details are encrypted and handled securely to ensure a safe shopping experience.
How do I return or exchange my product?
If you’d like to return or exchange an item, please visit our Return and Refund Policy page for more details or contact us directly.
General Questions
Where can I buy TWO CUBS products?
Our products are available exclusively on our website at www.twocubs.com.au.
How do I sign up for your emails?
You can sign up for our email newsletter at the bottom of our website to receive the latest updates and special offers.
How do I unsubscribe from emails?
Click the "unsubscribe" link at the bottom of any of our emails to be removed from our mailing list.
How do I retrieve my username and password?
If you’ve forgotten your login information, click "Forgot Password" on the login page and follow the instructions to reset it.
Where do I direct questions, comments, or issues?
You can reach us at hello@twocubs.com.au or via the Live Chat on our website, and we’ll be happy to assist you.
Sustainability
Why are TWO CUBS travel backpacks sustainable?
TWO CUBS backpacks are crafted from DuPont™ Tyvek®, a durable, water-resistant, and recyclable material. This helps reduce environmental impact by ensuring longevity and sustainability in everyday use.
Why are Crafty Curls sustainable?
Crafty Curls are made from organic yarn coated with food-grade wax, ensuring they are safe, reusable, and eco-friendly. These wax sticks help reduce waste by encouraging creative, reusable play.
Why do you choose Tyvek for your products?
We chose Tyvek for its unique qualities—lightweight, durable, and fully recyclable. It’s tough enough for daily adventures while remaining eco-friendly, supporting our mission to promote sustainability.
If you didn't find the answer you're looking for, feel free to reach out via our Contact Us page. We're always happy to assist.