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Refund and Return Policy

TWO CUBS' Refund and Return Policy

Welcome to TWO CUBS, where every product is a passport to joyous family adventures. We pour our hearts into crafting items that enrich your travels. However, should your journey with our product hit an unexpected trail, our Refund and Return Policy is here to ensure your path to satisfaction is smooth and clear.

A Compass for Quality: Our Warranty Promise

In the rare event that creation from TWO CUBS doesn’t meet our standards of quality:

Care Instructions: To keep the warranty valid, remember to gently wipe the product clean. Avoid soaking, hand-washing, or using the wool programme, and steer clear of bleaching, ironing, dry cleaning, and tumble drying.

Warranty Conditions: The warranty covers defects not caused by:

  • Damage from intentional acts or negligence.
  • Improper use or lack of maintenance.
  • Unofficial repair work.
  • Normal wear and tear.
  • Ignoring user instructions.

To initiate a warranty claim, send us a detailed description and photos of the issue to hello@twocubs.com.au, along with your purchase proof. Our team will assess your claim and respond within 14 days.

Easy Returns: Guiding You Home

If your TWO CUBS product doesn't perfectly fit your family's adventure story, you can return it within 14 days of receipt. Here’s how:

Start the Return: Email us at hello@twocubs.com.au to register your return. Following our confirmation, send back the product within the next 14 days from the date of delivery

Exchange Path: For an exchange, initiate a return as above and then order your new item.

Returning with Care: Our Guidelines

Eligibility: Only items bought from our website, returned undamaged, unworn, and in original packaging with labels attached, are eligible for return.

Timeframe: You have 14 days from the date of delivery to start the return or exchange process.

Shipping Responsibility: The cost and responsibility of the return shipment lie with you.

Refund Process: Once we receive and approve your return, we’ll process your refund within 14 days, ensuring it aligns with our return guidelines.

Postage Adjustments: If the return comes with insufficient postage, this cost will be deducted from your refund.

At TWO CUBS, we’re committed to making your experience with us as delightful and worry-free as your travels. Our Refund and Return Policy is designed to ensure that your adventure with our products is always filled with joy and confidence. Let’s continue this journey together, knowing you’re supported every step of the way.