Refund and Return Policy

At TWO CUBS, we want you to be happy with your purchase. If something isn’t quite right, we’re here to help with our straightforward return and refund policy.

30-Day Return Policy
You have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be:

• In the same condition as when you received it
• Unworn, unused, with tags, and in its original packaging
• Accompanied by the receipt or proof of purchase

How to Start a Return
To begin a return, contact us at hello@twocubs.com.au. If your return is accepted, we will provide a return shipping label and instructions on where to send your package. Please note that items returned without first contacting us will not be accepted.

You can always reach us at hello@twocubs.com.au for any return-related questions.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if:

• The item is defective or damaged
• You received the wrong item

We’ll evaluate the issue and work to make it right as quickly as possible.

Exceptions / Non-returnable Items
Some items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders, personalised items)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

Please contact us if you have any concerns about your specific item.

Sale Items & Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you receive the item you want is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason. The item must still be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be refunded automatically via your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@twocubs.com.au.